You'll find news, announcements and conversations about Reckon Payroll here!
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We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
I am processing a termination pay including this FN pay which has 3hrs personal leave including. The super is not processing on the personal leave and not sure why I have attached showing that super is ticked to calculate, can you help please as I need to process today thanks, Bernadette
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Hello, Could someone advise how I should go about terminating an employee from payroll with nothing to pay out i.e annual leave/long service They have sick & annual leave accrued but they are not being paid out as it's the business owner retiring. I just need to delete them from our payroll book but not sure how to exactly…
Hi, I need to change my ABN details in Reckon Payroll due to a company restructure. From what I've researched it seems I need to setup a new account is that correct? What does that mean in terms of accessing the old and new accounts? Obviously I don't want to pay for two separate accounts when only one is active. Will I be…
Hello I signed in Tuesday without a problem (Administrator), trying to sign in now and getting this error. I know the new sign in has been delayed, but have tried both the addresses and get the same error. Thank you - Gayle
My undserstanding was that MFA applies every time you log on. I have logged in multiple times today and have not been asked for multi factor authentication. I have checked the settings and MFA is enabled
Hello - When terminating an employee and 2 Annual Leave items are entered (due to annual leave paid at 2 different rates) - only one is recognised as leave taken and the leave balance does not reduce correctly. Screen shots below. The leave balance does reduce correctly when I do 2 Annual Leave items in a normal pay, but…
We have a new employee whose annual leave accrual is not accruing. Personal leave and RDO's all accruing correctly. I have had to manually input the A/L accrual for each pay run. Any suggestions as to why this is occurring please?
Hi, One of my clients has an employee who doesn't have, and doesn't want, an email address. An email address is a required field when setting up an employee in Reckon Payroll. How do I overcome this problem and successfully set up this employee?
Hi We only use Reckon One for bank payments & payroll reporting as we use Reckon Payroll In the last few weeks, transactions for a few older pay runs which have been processed and finalized (one being from 2023) are appearing in the Bank Payments as Payments to Be Made How would I go about removing these? I did attempt to…
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Manage wages, leave, super and Single Touch Payroll for your employees!