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We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
Hi, Please help me to solve this issue. I have set up the superfund for 3 employees, but when i make the pay run, The superannuation of one employee keep going to default fund although I have nominated the his fund. Your early response is much appreciated. Thank you
I did a pay run yesterday, the leave balances on ALL pay slips and the leave balances report are ALL correct, but I noticed in the employee records the leave balances have not updated by this pay run, is there a delay in the employee records updating? This is the 3rd pay run since migrating from Payroll Premier, not sure…
Where do I find the history of my STP2 reporting in the new Reckon one payroll - I need to see if one was sent as my computer crashed while sending. Also I have a couple of employees that their leave is not updating after a pay run - all other employees are being updated Any suggestions to fix this issue please Thanks
I can't work out how to find leave accruals in the STP2 systems for individual employees by pay run. In the STP1 system we could could see it for each employee within each pay run. Could someone please point me in the right direction? Thankyou.
Hi, I have two new employees subsequently rollover to STP Phase 2. I had confirmed with my staffs and the TFN of both employees are correct. Could anyone please share the way to solve this error? I have run through the employee setup N times but can't seemed to find any mistake. Thank you.
Hi Guys We have only just migrated from Payroll Premier to Payroll STP2 and my two factor authentication to my mobile phone is not working?? so it wont let me log into the system.. I cant really do anything without it??
I have a terminated employee that is still showing negative 0.0005 hours of leave owing - how do I change this back to zero so it will stop showing on my leave reports. I have tried to edit in the leave section but it keeps defaulting back to the negative figure Thank you
As we have moved from payroll premier to reckon payroll due to STP2 As there is no note section currently in the payroll program I was directed to he note section in reckon one employees. Sadly this is not large enough to copy all the notes from payroll premier so my records are up to date. Any suggestions how to address…
Hi Rav, one of my Payroll book 'LN Payroll', has the error below which stop completing checklist to upgrade to STP phase 2. Looks like the Leave items are duplicated, how to remove or delete one of each or all of them? I need to have this error cleared ASAP to upgrade to STP phase 2 Thank you, Khanh
Hi, I cannot access the Payroll function anymore for a Reckon One file shared by my client. It gives an error message saying "you don't have access to this book, Please check the account you signed in with"
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