After Upgrade, Accounts hangs when Reconciliation Now clicked

Lorraine W
Lorraine W Member Posts: 2 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
Since upgrading to ReckonAccounts Accounting 2013 I have had trouble with my reconcilations. I perform the rec and click the Reconcile Now button and I just get the turning ring while the program thinks, but nothing happens. I have to exit QBs entirely and then open the program again. Once reopened, the reconciliation has occurred, and I have to print previous rec report. Has anyone else had this problem? It is only since upgrading that this has occurred.

Comments

  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited February 2017

    Hi Lorraine,

    This problem often results from your PDF Converter sharing a printer port with an older PDF converter or other device. 

    In your Devices and Printers, right-click your QuickBooks PDF Converter and set it to its own port.  You should also delete any older QuickBooks PDF converters that are no longer necessary.

    If you need some help check out our article here: https://community.reckon.com.au/reckon/topics/a9l45bkc1h76t

    There’s more detail on other causes and their solutions here: http://kb.reckon.com.au//issue_view.asp?ID=4282

     

    Regards,
    John

  • Lorraine W
    Lorraine W Member Posts: 2 Novice Member Novice Member
    edited February 2017

    Thanks John, you are a genius!  I followed the links and the instructions. Deleted the old QB Converter, deleted QBprint.qpb & WPR.ini files and then created a new port for the Converter V4. Problem solved ! Thank you very much. Regards, Lorraine
  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited December 2016
    Great to hear, Lorraine.

    Regards,
    John
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