How do i cancel a layby that hasn't been collected and has money owing?

vashti

Mustafa

Hi Vashti,

Welcome to the Reckon Community and thank you for your question.

Could you please provide us with the steps you have taken to create the layby? This is needed so we can give you the steps necessary to finish off this layby since different methods (example: partial payments etc.) changes the steps needed to rectify this.

Based on your steps, we'll replicate it and get back to you with possible solutions.

Cheers
Mustafa

Ashleigh Wright

Hi there, I too have the same question. Also for 'customers" that were created either with transaction errors or as tests. I have posted my question here also;  https://community.reckon.com.au/reckon/topics/how_do_i_delete_incorrect_layby_customers

CasinoToys PoolMusic

i 2 would love this answered. The only way I know to do layby is

1. Add new layby customer

2. Scan item and tender layby

3. go back into customer and put in amount paid and click layby payment.

I have many laybys sitting there that have been cancelled and I never worked out how to cancel. Especially if a payment has been made

cheers

Renai

Graham Boast

Cancel a Layby

Example - Layby is $100 with $20 paid and $80 outstanding

Layby Customer
Refund
Scan 1st Item returned
Refund
Scan 2nd item returned ... repeat for all items
2000 Tender Cash
8000 Tender Layby

Layby Customers
can be deleted from POS Administrator > Layby Button > Select Layby Customer > Delete

My website has some Youtube videos on processing other transaction in POS that you may find useful.
http://reckonhelp.com.au/Help_POS.htm


Graham Boast
Reckon Accredited Consultant
graham@reckonhelp.com.au