Log in to Reckon 13 Personal Plus

Robin Miller
Robin Miller Member Posts: 2 Novice Member Novice Member
edited October 11 in Personal Plus and Home & Business
I cannot log in: each time I enter my account password, the computer 'freezes' and it's necessary to close (control-alt-delete) and then sign in again to my desktop through Task Manager.

Comments

  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Robin, welcome to the Reckon Community. Have you tried opening another file (even a same file) does the same occur?
  • Robin Miller
    Robin Miller Member Posts: 2 Novice Member Novice Member
    edited December 2015
    Yes.  I've made many unsuccessful attempts during the last 24 hours to open both the current and previous recent backups of my data file.  The log-in problem I've descirbed has occurred erratically before this; but it's persisting now and thus preventing access to my data.
  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Thanks for that info Robin. I've sent this off to one of our techs to look into. ^Mirko
  • Mustafa
    Mustafa Reckon Alumni Posts: 52 Former Reckon Staff Member Former Reckon Staff
    edited December 2015
    Hi Robin,

    Thank you for your question.

    Could you please provide with the below information:

    1. What's the location of the data file
    2. Full name of the data file
    3. What's your operating system like win 7/8.1 and is this a laptop/PC/surface

    Can you also follow the below steps:

    4. move the file on your desktop in a new folder and renamed it
    5. right click on the desktop icon and run as admin
    6. turned off all your services before you launch http://kb.reckon.com.au//issue_view.asp?ID=4819

    If you need further assistance, please let us know.

    Cheers
    Mustafa



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