Log in to Reckon 13 Personal Plus
Robin Miller
Member Posts: 2 Novice Member
I cannot log in: each time I enter my account password, the computer 'freezes' and it's necessary to close (control-alt-delete) and then sign in again to my desktop through Task Manager.
0
Comments
-
Hey Robin, welcome to the Reckon Community. Have you tried opening another file (even a same file) does the same occur?
0 -
Yes. I've made many unsuccessful attempts during the last 24 hours to open both the current and previous recent backups of my data file. The log-in problem I've descirbed has occurred erratically before this; but it's persisting now and thus preventing access to my data.0
-
Thanks for that info Robin. I've sent this off to one of our techs to look into. ^Mirko
0 -
Hi Robin,
Thank you for your question.
Could you please provide with the below information:
1. What's the location of the data file
2. Full name of the data file
3. What's your operating system like win 7/8.1 and is this a laptop/PC/surface
Can you also follow the below steps:
4. move the file on your desktop in a new folder and renamed it
5. right click on the desktop icon and run as admin
6. turned off all your services before you launch http://kb.reckon.com.au//issue_view.asp?ID=4819If you need further assistance, please let us know.
Cheers
Mustafa
0
This discussion has been closed.
Categories
- All Categories
- 6.7K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 40 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 72 About Reckon Community