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Log in to Reckon 13 Personal Plus

Robin Miller

I cannot log in: each time I enter my account password, the computer 'freezes' and it's necessary to close (control-alt-delete) and then sign in again to my desktop through Task Manager.

Comments

Mirko

Hey Robin, welcome to the Reckon Community. Have you tried opening another file (even a same file) does the same occur?

Robin Miller

Yes. I've made many unsuccessful attempts during the last 24 hours to open both the current and previous recent backups of my data file. The log-in problem I've descirbed has occurred erratically before this; but it's persisting now and thus preventing access to my data.

Mirko

Thanks for that info Robin. I've sent this off to one of our techs to look into. ^Mirko

Mustafa

Hi Robin,

Thank you for your question.

Could you please provide with the below information:

1. What's the location of the data file
2. Full name of the data file
3. What's your operating system like win 7/8.1 and is this a laptop/PC/surface

Can you also follow the below steps:

4. move the file on your desktop in a new folder and renamed it
5. right click on the desktop icon and run as admin
6. turned off all your services before you launch http://kb.reckon.com.au//issue_view.asp?ID=4819

If you need further assistance, please let us know.

Cheers
Mustafa