Personal Plus 2015 closes when doing price update

Carljh
Carljh Member Posts: 66 Reckoner Reckoner
edited September 2019 in Personal Plus and Home & Business
Since installing Windows 10, the first time I go to price update, Reckon Personal Plus 2015 reports an error and closes the program down.  Up till now, on reopening the program, it updates the prices on the second attempt.  Anyone else experienced this problem? 

Comments

  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited February 2017
    Hi Carl,

    First step, validate and super-validate your file to remove any minor corruptions that could be contributing to this behaviour.

    How do you launch the share price update?  There are a number of icons to do it.  Do you get better results if you launch it by Investing > Online Activities > Download quotes?

    Hope this helps.

    regards,
    John
  • Unknown
    Unknown
    edited September 2019
    This content has been removed.
  • Lax
    Lax Reckon Alumni Posts: 58 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hi Carl,

    Thank you for that information, please note that Reckon 15 is designed to run on windows vista, 7 and 8 not the new windows 10 environment hence the error message.

    We are investigating the issue due the major changes in windows 10 to come up with a permanent fix but have you tried running the program in Admin mode?

    you can try this by right clicking on the icon and selecting Run as Admin
This discussion has been closed.

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