Security Database on the server does not have a computer accounts for this workstation trust relatio

Leanne_7663246
Leanne_7663246 Member Posts: 153 Reckoner Reckoner
edited October 11 in Accounts Hosted
Hi, Is anyone else having this issue. I can log into Hosted using my user name and password and when I try to open our company file I get the message
Other user
The security database on the server does not have a computer account for the workstation trust relationship.

Not happy as I have a BAS and wages to do

Any help would be appreciated.

Comments

  • Tracey Henderson
    Tracey Henderson Member Posts: 2 Novice Member Novice Member
    edited October 2015
    I have the very same issue and can't get through to anyone on the phone

  • Leanne_7663246
    Leanne_7663246 Member Posts: 153 Reckoner Reckoner
    edited October 2015

    Rather frustrating. I don't think support opens until 8am.  Another colleague of mine tried logging in as well with a different user and he had the same problem. Sounds like it is everyone.
  • Tara_7833717
    Tara_7833717 Member Posts: 2 Novice Member Novice Member
    edited October 2015
    Having the same problem here, unfortunately no solutions yet. I find I have these types of problems when I log in early (before 8am). I want to run our BAS as it takes forever (tried to do it yesterday and ran out of time). Can certainly empathise! 
  • Leanne_7663246
    Leanne_7663246 Member Posts: 153 Reckoner Reckoner
    edited October 2015
    Always happens when you have so much to do and try and start early.
  • Angela Brown_6798440
    Angela Brown_6798440 Member Posts: 4 Novice Member Novice Member
    edited October 2015
    Same problem here

  • Dave Badingo
    Dave Badingo Member Posts: 3 Novice Member Novice Member
    edited October 2015
    Me too. Same deal. Phone is engaged. 
  • Amanda Tiffen
    Amanda Tiffen Member Posts: 7 Novice Member Novice Member
    edited October 2015
    just got through, 30min fix apparently 
  • Barry Dorrity
    Barry Dorrity Member Posts: 10 Novice Member Novice Member
    edited October 2015
    Same, Im getting tat Tech is not available until 8:30

  • Daniel Henderson
    Daniel Henderson Member Posts: 2 Novice Member Novice Member
    edited October 2015
    Same prob here 
  • Wayne Griffin
    Wayne Griffin Member Posts: 1 Novice Member Novice Member
    edited October 2015
    Same here and cannot get through on the phone!

  • Aimee Harvey
    Aimee Harvey Member Posts: 2 Novice Member Novice Member
    edited October 2015
    Having the same issue here (NZ). Can't get through on the phone either.
  • Cameron Rolland
    Cameron Rolland Member Posts: 1 Novice Member Novice Member
    edited October 2015
    I'm having the same issue in NZ. I can't get through on the phone either. I have just tried emailing. 
  • Aimee Harvey
    Aimee Harvey Member Posts: 2 Novice Member Novice Member
    edited October 2015
    Just got through. They can't help, just say to wait half an hour then try log in again.
  • Amanda Tiffen
    Amanda Tiffen Member Posts: 7 Novice Member Novice Member
    edited October 2015
    well at least if everyone is affected then its an urgent issue for them so thats good 

  • Helen Truong
    Helen Truong Reckon Alumni Posts: 3 Former Reckon Staff Member Former Reckon Staff
    edited October 2015
    Hi All, 

    There is currently a known issue with Reckon Accounts Hosted and hence, users cannot log into Hosted and experienced the error message. 

    We are working on a solution as the highest priority and will update you as soon as it is back up and running. We apologize for any inconvenience this may have caused and thank you for your patience. 

    Thanks, 
    Helen
  • William Richards
    William Richards Member Posts: 2 Novice Member Novice Member
    edited October 2015
    It's nice to know that it is not just me with this problem

  • Amanda Tiffen
    Amanda Tiffen Member Posts: 7 Novice Member Novice Member
    edited October 2015
    one our users are in!  wahooooo
  • Amanda Tiffen
    Amanda Tiffen Member Posts: 7 Novice Member Novice Member
    edited October 2015
    we are all in!   yehaaaaaaa
  • Dave Badingo
    Dave Badingo Member Posts: 3 Novice Member Novice Member
    edited October 2015
    Thanks Helen, I feel all warm and fuzzy now I know the techs have been woken up. 
  • Helen Truong
    Helen Truong Reckon Alumni Posts: 3 Former Reckon Staff Member Former Reckon Staff
    edited October 2015
    Thank you for all your updates. I've been talking to my clients who had the issues and they have now logged in successfully. 

    Please ensure you log off completely and start logging in again from the login page. Please give it a try! 

    Thank you. 

    Regards, 
    Helen

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