How providing over $50,000 of pro bono support to the Community helped solve serious problems AND id
As a passionate RECKON ADVOCATE, like a percentage of other
like-minded, and supportive Reckon End-Users and PARTNERS (Professional as well as Accredited), we are keen to demonstrate the extended and complimentary technical support we can provide to users of Reckon Products. In fact, we promote our supportive services to Accredited Partners themselves, be they Accountants or Bookkeepers, as we fill that vital third dimension of IT Integration and Support, to expand the user experience of Business Systems. PLUS, we provide all manner of project management and cost accounting analytical services for management.
Reckon Advocate: ALCHESTER
To demonstrate, in the last 9 months, Alchester has actively pursued some 375+ business user issues and nearly 50 % of these met with immediate solutions and customer satisfaction feedback from such users, within an average of only two discussions.
So, why do this, you might ask? Why help new time or long time users of a product, who often start with a complaint or abusive comment? And why do it pro bono?
Well, consider the impact that human behaviour has on a product brand, any brand for that matter. You see, we did a similar exercise on other Communities too, so this forum is not unique.
Whilst an advocate of RECKON, Alchester also has many years specializing in a number of IT products and services, but RECKON is one of significant interest.
When this recent activity was commenced, we saw an interesting trend out of the initial 89 conversations held (some of which were duplicates, which reduced the count to 75.) PLUS, in order to gain a true representation of the features, capabilities and issues of a product, at the end of a forum discussion, unlike what is sometimes an emotive start of a conversation, a more meaningful solution was shared and identified.
Bottom line of that initial part of the exercise:
There were only 4 distinct, and fairly obvious outstanding BUGS, and three other BUGS fixed and reported. That equates to 7 of 75 relevant matters - only 10%.
Meantime, there were 68 other 'issues' - all of which, where SOLVED. Their cause?
- Didn't read the manual
- Aren't researching advice from a Partner / Accountant
- Aren't capable or familiar with ENVIRONMENT IT issues that impact (any) software.
(ie: O/S, internet, communications, data integrity and IT related matters)
.... Alchester territory!
To demonstrate to Reckon Management, and to fellow Accredited Partners and Professional Partner firms, that we have something to offer, in terms of Systems IT support with a proven knowledge and consideration of Reckon infrastructure/products. We propose to acquaint all fellow AP's of our intent on offering IT support and Business analysis services that do NOT compete with Accounting, BAS, Tax Agent, or Bookkeeping services typical of what AP's try to offer to their clients with their compliance work.
Have we achieved our goal?
A most definite: YES.
Ranked now as one of the top Community participating Accredited Partners/Professional Partners/End-Users in Australia and New Zealand,
Alchester has identified areas where complimentary services to those offered by Accountants and Bookkeepers, can be extended for
- cost accounting,
- business analysis,
- systems integration and
- IT support
PLUS, Alchester has been privileged to be directly involved in a range of Business, Enterprise as well as Personal accounting support roles to assist Users.
See our track record, and when next you need some serious consulting services, call us.
e: [email protected]
An Accredited Partner- Consultant (VIC. Aust)
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"