6 ways to gain best Reckon Community Support around the clock
Reckon Community is a forum contributed to, and monitored, 24/7 by End Users, Partners and Reckon staff. Provided a clear definition is presented about the program, system, environment and process, help can be quickly at hand.
KNOW YOUR ENVIRONMENT
- 1. the operating system, service level and whether 32-bit/64bit.
(ie: Win 7 PRO 64-bit)
(see control Panel for System Properties)
- 2. the particular Reckon product, year, version release in question
(ie: RA 2014 Premier)
(perform CTL + 1, or HELP ABOUT, to determine your product credentials)
- 3. the version, year and patch level of MS Office suite in use
(ie: MS Office 2013 32-bit)
(see HELP ABOUT or FILE --> OFFICE Account --> ABOUT.....)
- 4. the version of PDF converter installed
(ie: Reckon PDF Converter v4)
(see Devices and Printers for a list of those installed)
- 5. the pre-existence and/or removal procedure, if any, of prior versions of all the above.
(ie: previous versions that may have been un-installed, or upgraded, or replaced)
- 6. capture and upload a screenshot of the example of what is being discussed
(Use a technique to frame and capture (ie: ALT PrtScn) the screen of interest,
as a JPG file, and upload the JPG)
Using the Community Forum, is not only useful for Users raising initial questions, but help thousands of others seeking similar help.
SEARCH FOR ANSWERS FIRST
The most common questions have answers right here on the FORUM using the SEARCH facility. Include a KEY WORD representing the key issue (point 6), and enhance that by seeking out solutions that are relevant ONLY to the versions of related products above.
OBTAIN FREE PHONE SUPPORT DURING BUSINESS HOURS IF ELIGIBLE
Re-Registrations for older legacy products will need a phone call, because software prior to 2013 is no longer on the live ONLINE database. Re-registration by bonafide owners, is a free phone service during business hours, or in exceptional cases, by email request.
A variety of phone numbers are available for ONLINE/HOSTED customer support, ENTERPRISE support, PARTNER support as well.
As a long time Partner, this quick reference list has a comprehensive shortlist of services and contact options: http://www.alchester.com.au/reckon-support/
As a last resort, for urgent matters outside of business hours, Reckon also provide a pay-for-service option as well.
USE YOUR ID TO FETCH DOWNLOADS, GUIDES and TRIAL KITS
USE THE COMMUNITY TO SOLVE NEW QUERIES
Prepare a new POST to the COMMUNITY, but be sure to TAG it with the RECKON PRODUCT in use, and summarise the exact versions of your ENVIRONMENT as outlined (in bold) above
e: [email protected]
An Accredited Partner- Consultant (VIC. Aust)
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"