Invoice pdfs not received by email recipient.

Sally Telfer

I am having complaints from my clients over the last two months that they are not receiving the pdf attachments of invoices witht he emails. I have not upgraded windows or made any other change. Is this my system or theirs? any ideas on how to correct this?

Rav

Hi there Sally,
Does this issue seem to be occurring on all outbound emails with an attachment or just a select few?

Also, are the emails themselves, being received successfully? ie. Is it just the attachment that is missing?

A Balancing Act

I went into preferences and set all emails to bcc myself (and I have a rule set up in my emails so they all go into one folder and I can check whenever I want to).  If you're getting them, then so are the clients, they probably just aren't checking their junk mail folder.

Gary Duggan

I'm doing the same strategy. ..great minds think alike....lol

John G

Hi Sally,

If your clients are getting a winmail.dat file rather than the PDF attachement, this article will be of interest to you.

regards,
John

Datarec_ReckonLtd

For users on Outlook for Office 365, try the following to resolve the winmail.dat issue
https://community.reckon.com/reckon/topics/how-to-turn-off-tnef-to-prevent-recipients-getting-winmail-dat-attachments-for-outlook-for-office-365