Lodging Payment summary annual report

Belinda Smith
Belinda Smith Member Posts: 9 Novice Member Novice Member
edited October 11 in Accounts Hosted
I have Reckon Hosted and want to lodge the Annual Payment Summary Report online if possible. I go: Employees - Process Payment summaries - ATO via GovConnect (SBR) - I then select all the employees for 15/16 year and click Lodge. An error box comes up : ' The given key was not present in the dictionary. Upload file()used 1331.2235ms "   Can someone help?

Comments

  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
    Hi Belinda,

    Thanks for asking.  

    Have you registered your SoftwareID with your AusKey?  See our video or written guides on the new authentication process for uploads from cloud based accounting software.

    Hope this helps.


    regards,
    John
  • Belinda Smith
    Belinda Smith Member Posts: 9 Novice Member Novice Member
    edited July 2016
    Thanks John
    I have now registered the software. However the next step I am stuck on is deleting the Auskey off the Qdrive . I can't see an ''Upload'' file  in the MyQ Drive files therefore can't find the keystorie.xml file - can anyone help? this is urgent
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