Account Plus 2016 not opening
Caroline_7309439
Member Posts: 13 Novice Member
I updated t the 2016 version on 3/7/16 which has been working fine up until now. I am trying to log on and I'm selecting the 2016 version but it keeps having an error coming up stating that I can not open the 2015 version as it has been updated.
I am definately trying to open the correct version and it will only let me open my 2015 backed up file which does not show any of my work from the last 3 days. Can you please advise how to get my 2016 file back or if there is an issue with this function at the moment.
I am definately trying to open the correct version and it will only let me open my 2015 backed up file which does not show any of my work from the last 3 days. Can you please advise how to get my 2016 file back or if there is an issue with this function at the moment.
1
Comments
-
You need to exit from the connection to the server and close the browser then retry
This issue occurs when you have upgraded to 2016 and accidentally select the 2015 icon
Repost if the above does not resolve the issue as there is an alternate procedure which I can send through or you can search the KnowledgebaseJohn Peppas
1 -
Caroline. This should fix the problem as I and some others have also had this. Do the following:
1. Totally log out of Reckon Hosted and close down the tab that you were using in your browser.
2. Open up another tab, log in to Reckon.com and click on Control Panel
3. Log off remote sessions - towards top right hand corner. I am pretty sure that you are going to find a remote session still active.
4. Log out and close down the tab that you were using in your browser.
5. Log back into Reckon Hosted the way that you normally do and you should now find that you can once more open the 2016 version.
John L G2 -
Excellent thank you John I followed your directions and now I'm in the 2016 version with all my work for the last few days. I really appreciate your help.
Caroline0 -
Thank you John this worked and I am back online in the 2016 version.0
-
Wonderful Caroline. Thanks for letting me know. Regards John L G0
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 7 📢 Reckon Accounts Desktop - Announcements
- 1.4K Reckon Payroll
- 33 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 25 Reckon Mate App
- 2.6K Reckon One
- 9 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 15 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 68 About Reckon Community