Cannot Use keys Control + Del to general journal entries

Jeffrey Arana_7451558
Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
edited July 2020 in Accounts Hosted
Cannot use keys Control + Del to general journal entries. When pressed,
it shifts me to a server switch user mode which shows the "server'. This is in Reckon Accounts Hosted Edition 2016. Please help.



Comments

  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star
    edited July 2020
    Hi  Jeffrey.  If you are using the Chrome browser, pressing "CTRL + d" will enable you to delete a general journal.
    John L G
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    Hi John. The user says it is CTRL + Del keys. She cannot use such keys she used to do.
    But thanks for your response. Cheers.
  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star
    edited July 2020
    Hi Jeffrey.  It depends on what function the user is trying to perform.  In Chrome, Ctrl + Del will enable you to delete a line within a journal, whilst Crtl + D will enable you to delete the whole journal.  These same key combinations also work with cheques and invoicing.  I don't know what the situation might be with other browsers because I don't use them as Chrome seems to be the preferred browser.
    John L G
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    Thanks John. We'll try using Chrome (was trying it with Firefox). Appreciate the help mate.

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