hi i have just brought a new laptop and can not login ?????

Vanessa Wright
Vanessa Wright Member Posts: 2 Novice Member Novice Member
edited March 2017 in Accounts Hosted

Comments

  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    Hi Vanessa. There could be many factors. But Hosted is fine. https://hosted.reckon.com/rahv2/ReckonAccountsLogon.aspx

    You may try to use Firefox or Chrome. Does it give any error? You have a
    screenshot please.
  • Vanessa Wright
    Vanessa Wright Member Posts: 2 Novice Member Novice Member
    edited October 2016
    HI Jeffrey

    no doesn't give any errors 
    once I put in username and password and try to login, screen just blinks and stays on login screen with user name and pass word still there have tried  number of times
    Cheers
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    Got that Vanessa. Please try closing that browser. Try again in another browser. Does your laptop in Wifi? Please try in LAN (or wired) if you can. If not please try to test to your mobile device via 3G or 4G and see what happens when you access Hosted. Use Safari or Chrome.

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