You cannot use more than one A/R or A/P account in the same transaction

Carmelo Francese
Carmelo Francese Member Posts: 1 Novice Member Novice Member
edited February 2017 in Accounts Hosted
Using Reckon Hosted, and this message has just come up when trying to accept stock with an Invoice for pre existing PO. I do this time and time again but this is the first time this has come up. It is in USD$ but this shouldn't matter, but it is the first time I have accepted stock from this supplier? Anyone who knows what to do, I would be grateful.

Comments

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Carmelo

    It is not that you have this supplier for the first time, nor the currency.  It may be, that you are trying to do a transaction with multiple lines in it,  and the program doesn't like more than ONE LINE containing the A/P account mentioned.    Try constructing the transaction as a single line that hits the A/P Balance sheet account related to your (new) Supplier, in one hit.

    The same warning message appears when trying  to construct a complex JOURNAL that say, does a contra exercise between a firm that is both a supplier and customer,  and you attempt to adjust both the  A/P and A/R accounts within the one journal.  The solution is to post one part of the transaction to a SUSPENSE account, and then do a 2nd journal entry out of the Suspense account,  so that each transaction only calls up ONE A/P (or A/R).   


    Trust that throws some light on what that warning message is caused by,


    Gary
  • Bryan Whitlock
    Bryan Whitlock Member Posts: 2 Reckoner Reckoner
    edited January 2017
    I'm getting the same dialogue when trying to enter a bill in Reckon Accounts Pro 2013. This is the first time this has happened. The transaction is with a regular supplier and the only unusual aspect is that my account with this supplier is in credit and has been since March 2016. There is definitely only one A/P account (I have checked for hidden accounts) and no button appears in the Enter Bills window telling me to choose which A/P I want. 
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    G'day Bryan

    Just check that you are not creating multiple line items on the transaction,  that potentially involve multiple suppliers/customers that are mixing the use of A/P with A/R related 'names' in that one transaction.

    OR:  Double check you aren't accidentally using a 'similar sounding' NAME for a supplkier that is also a customer, and you've chosen the wrong one on this occasion.

    Short of that,  if you care to take a screen shot of the example (without the address and more confidential aspects showing) then our eyes might see another solution for you.



    Gary

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