You cannot use more than one A/R or A/P account in the same transaction

Carmelo Francese

Using Reckon Hosted, and this message has just come up when trying to accept stock with an Invoice for pre existing PO. I do this time and time again but this is the first time this has come up. It is in USD$ but this shouldn't matter, but it is the first time I have accepted stock from this supplier? Anyone who knows what to do, I would be grateful.

gazza73

Carmelo

It is not that you have this supplier for the first time, nor the currency.  It may be, that you are trying to do a transaction with multiple lines in it,  and the program doesn't like more than ONE LINE containing the A/P account mentioned.    Try constructing the transaction as a single line that hits the A/P Balance sheet account related to your (new) Supplier, in one hit.

The same warning message appears when trying  to construct a complex JOURNAL that say, does a contra exercise between a firm that is both a supplier and customer,  and you attempt to adjust both the  A/P and A/R accounts within the one journal.  The solution is to post one part of the transaction to a SUSPENSE account, and then do a 2nd journal entry out of the Suspense account,  so that each transaction only calls up ONE A/P (or A/R).   


Trust that throws some light on what that warning message is caused by,


Gary

Bryan Whitlock

I'm getting the same dialogue when trying to enter a bill in Reckon Accounts Pro 2013. This is the first time this has happened. The transaction is with a regular supplier and the only unusual aspect is that my account with this supplier is in credit and has been since March 2016. There is definitely only one A/P account (I have checked for hidden accounts) and no button appears in the Enter Bills window telling me to choose which A/P I want. 

gazza73

G'day Bryan

Just check that you are not creating multiple line items on the transaction,  that potentially involve multiple suppliers/customers that are mixing the use of A/P with A/R related 'names' in that one transaction.

OR:  Double check you aren't accidentally using a 'similar sounding' NAME for a supplkier that is also a customer, and you've chosen the wrong one on this occasion.

Short of that,  if you care to take a screen shot of the example (without the address and more confidential aspects showing) then our eyes might see another solution for you.



Gary