Invalid licence message after upgrading to Reckon Accounts 2017

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Craig Caulfield
Craig Caulfield Member Posts: 1 ✭
edited March 2017 in Personal Plus and Home & Business
I've just upgraded to Reckon Accounts 2017 from 2016 by first uninstalling the previous version. When I started the application I get an error dialog saying "Reckon Accounts is unable to find a valid licence key...". I entered the licence key that came with my upgrade.

Could the licence file be corrupted?


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  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
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    Hi Craig,

    Welcome to the Reckon Community.

    Move your datafile (.qdf) with all its ancillary files (.qph, hcx, idx, etc) to the Public folder. (C:\Users\Public\Documents) and try again.

    Best way is to create a backup with the Backup data to compressed archive (.rkn) file option selected.  Then restore it to the new folder.  


    regards,
    John

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