Invalid licence message after upgrading to Reckon Accounts 2017
Craig Caulfield
Member Posts: 1 Novice Member
I've just upgraded to Reckon Accounts 2017 from 2016 by first uninstalling the previous version. When I started the application I get an error dialog saying "Reckon Accounts is unable to find a valid licence key...". I entered the licence key that came with my upgrade.
Could the licence file be corrupted?
Could the licence file be corrupted?
0
Comments
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Hi Craig,
Welcome to the Reckon Community.
Move your datafile (.qdf) with all its ancillary files (.qph, hcx, idx, etc) to the Public folder. (C:\Users\Public\Documents) and try again.
Best way is to create a backup with the Backup data to compressed archive (.rkn) file option selected. Then restore it to the new folder.
regards,
John0
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