Error : Required dlls for converting your data files are missing. Upgrade from PP 2016 to PP 2017

Neil Theobald
Neil Theobald Member Posts: 5 Novice Member Novice Member
edited October 11 in Personal Plus and Home & Business
I have just upgraded from PP2016 to PP2017.  When I try to open my old data file I get the message "Required dlls for converting your data files are missing".  About 20% of the time the data file will open but rest of time will not.  Any ideas?  Have been using the PP range for about 15 years and have all my data in it!image

Comments

  • Unknown
    Unknown
    edited December 2017
    This content has been removed.
  • Shakir
    Shakir Reckon Alumni Posts: 54 Former Reckon Staff Member Former Reckon Staff
    edited December 2016
    Hi Neil, thanks for your post and Welcome to Reckon community.

    What operating system are you running on your computer?

    Regards
    Shakir
  • Neil Theobald
    Neil Theobald Member Posts: 5 Novice Member Novice Member
    edited December 2016
    I seem to have solved this by disabling Avast antivirus for the Quicken folder  -  this was mentioned in the upgrade notes I acknowledge.  Will advise if it returns.
  • Neil Theobald
    Neil Theobald Member Posts: 5 Novice Member Novice Member
    edited December 2017
    I spoke too soon!  Problem is back even with Avast uninstalled.  I'm running Windows 10
  • Shakir
    Shakir Reckon Alumni Posts: 54 Former Reckon Staff Member Former Reckon Staff
    edited December 2016
    Hi Neil, thanks for reaching out to us.

    Please uninstall and reinstall PP 2017 with Avast disabled.

    Regards
    Shakir
  • Neil Theobald
    Neil Theobald Member Posts: 5 Novice Member Novice Member
    edited December 2016
    Have done that and it seems stable again.  Will see how it goes from here and report back.  Thanks!
  • Neil Theobald
    Neil Theobald Member Posts: 5 Novice Member Novice Member
    edited January 2017
    Unfortunately issue is back.  If I restart the computer it will usually load up, but if I close then try to reopen it usually won't open the main account file.  But sometimes it does!
This discussion has been closed.

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