2017 Reckon has stopped working. Requiring 2016 installation key
Lorna_7300239
Member Posts: 4 Novice Member
I've been using Reckon Accounts Personal Plus 2017 for a couple of months. Today my licence expired and Reckon s asking for an activation update even though I have already registered the installation key for 2017 as shown on my receipt for 2017. When I go online to re-register it's looking for me to pay my 2016 licence as well. I did receive an invoice for 2016 as well as 2017 and when I rang they said to ignore the 2016 invoice - there would be no consequences! Of course, it has to be the weekend doesn't it - and the weekend when I wanted to finish my tax return. Any help would be greatly appreciated.
0
Comments
-
This content has been removed.
-
This content has been removed.
-
Thanks Dave and Kevin. System won't let me do anything without paying the invoice which I've contemplated doing but then the thought of negotiating a reimbursement too overwhelming. Yes, I have uninstalled 2016.0
This discussion has been closed.
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 40 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 72 About Reckon Community