2017 Reckon has stopped working. Requiring 2016 installation key

Lorna_7300239

I've been using Reckon Accounts Personal Plus 2017 for a couple of months. Today my licence expired and Reckon s asking for an activation update even though I have already registered the installation key for 2017 as shown on my receipt for 2017. When I go online to re-register it's looking for me to pay my 2016 licence as well. I did receive an invoice for 2016 as well as 2017 and when I rang they said to ignore the 2016 invoice - there would be no consequences! Of course, it has to be the weekend doesn't it - and the weekend when I wanted to finish my tax return. Any help would be greatly appreciated.

Lorna_7300239

Thanks Dave and Kevin. System won't let me do anything without paying the invoice which I've contemplated doing but then the thought of negotiating a reimbursement too overwhelming. Yes, I have uninstalled 2016.