Reckon Hosted Windows Script Host Error

Dianne Lougoon
Dianne Lougoon Member Posts: 15 Reckoner Reckoner
edited August 2020 in Accounts Hosted
Reckon Hosted Windows Script Host Error Is anyone else getting this error - tech support said an hour ago that a server might be being rebooted and that i should try again in an hour but they would let me know if it was a bigger problem - No messages, phone calls or emails and still not able to get on to hosted

Comments

  • Melanie Putland
    Melanie Putland Member Posts: 6 Novice Member Novice Member
    edited January 2017
    Same issue!! Trying desperately to get a pile of work completed that needs doing. I have been having issues on and off all day but now can't get in at all!
  • Simon Hutchinson_8164484
    Simon Hutchinson_8164484 Reckon Alumni Posts: 135 Former Reckon Staff Member Former Reckon Staff
    edited January 2020
    Hi all,

    We are currently experiencing an issue with one of our file servers and are working on it as a matter of priority. I will keep you posted.

    Cheers

    Simon H

  • Dianne Lougoon
    Dianne Lougoon Member Posts: 15 Reckoner Reckoner
    edited January 2017
    so how come we are not able to get on to the other servers?
  • Simon Hutchinson_8164484
    Simon Hutchinson_8164484 Reckon Alumni Posts: 135 Former Reckon Staff Member Former Reckon Staff
    edited February 2017
    Hi Dianne,

    Its possible all the files you are trying to open are on the affected file server. 

    Our other file servers remain healthy at the current time.
  • Melanie Putland
    Melanie Putland Member Posts: 6 Novice Member Novice Member
    edited January 2017
    We still cannot access.....
  • Dianne Lougoon
    Dianne Lougoon Member Posts: 15 Reckoner Reckoner
    edited January 2017
    Melanie - if you have a second user profile - try that - i have been able to log in using my second profile but not my first?????
  • Melanie Putland
    Melanie Putland Member Posts: 6 Novice Member Novice Member
    edited January 2017
    Hi, yes I have been able to do that, unfortunately all the files I need aren't shared with that profile, one out of ours works. I have just been able to log in using my normal profile. Fingers crossed the issue is now fixed!
  • Dianne Lougoon
    Dianne Lougoon Member Posts: 15 Reckoner Reckoner
    edited January 2020
    Hi Simon, It seems to be associated with my user profile rather than the data file. I am able to log on with my second user profile (... -2 ), but not my first user profile(...-1). am able to access the file that i was having trouble logging in to. Still getting the windows script host error message with the first user profile if that information is any use :)
  • Simon Hutchinson_8164484
    Simon Hutchinson_8164484 Reckon Alumni Posts: 135 Former Reckon Staff Member Former Reckon Staff
    edited January 2020
    Hi Diane,

    Thank you for that information, I have passed it on to the team and will keep you updated.

    Just to confirm the data you could not access is accessible on the -2 user but the -1 user could not see it?
  • Dianne Lougoon
    Dianne Lougoon Member Posts: 15 Reckoner Reckoner
    edited January 2017
    Glad you are able to get in - don't log out lol. I still can't get in under first profile so going to watch tennis instead
  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited October 2017
    Hi Simon, I am receiving calls from one of my clients too. Under my user I click on her folder and get 'Network Error'. Under her user I get the attached errors, first a Script error, then the inital RA opening window > Open company file, then there are no files. I had this same error a few months ago. IT had to fix it. Make that I can't upload it cause the upload image here is not working on Chrome. :-( Kind Regards Kim Chapman
  • Dianne Lougoon
    Dianne Lougoon Member Posts: 15 Reckoner Reckoner
    edited January 2017
    On user one when I click on launch Ra I don't get through to select any file to open. The script error comes up first. On the second profile I can go all the way through abd select file and log in to at least two files.
  • Simon Hutchinson_8164484
    Simon Hutchinson_8164484 Reckon Alumni Posts: 135 Former Reckon Staff Member Former Reckon Staff
    edited February 2017
    Hi all,

    We are continuing to work on this, we do have IT involved Kim but this is not user specific, its something affecting the files on one particular file server.

    Cheers
  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited October 2017
    Thanks Simon. I didn't doubt that it was involved. Hopefully it is fixed by tomorrow. Best of luck. Kind regards Kim Chapman
  • Simon Hutchinson_8164484
    Simon Hutchinson_8164484 Reckon Alumni Posts: 135 Former Reckon Staff Member Former Reckon Staff
    edited February 2017
    Hi all,
    Thank you for your patience this evening. Approximately 5:30pm NSW time our chosen technology partner incurred a hardware failure with one of our file servers which caused them to be unavailable.
    Once we became aware of this issue, we worked closely with our technology partner and have managed to restore access to the file server and files. 

    You would have experienced a windows script error if your Q:\ was unable to be found due to the file server being unavailable, or alternatively not all your files may have been accessible. 


    The number of files affected was a very small subset of those hosted on the Reckon Accounts system and I would like to reiterate that this was a problem with users being able to access the files as opposed
    to the files themselves

    This issue is now resolved, we have confirmed there is no data loss and you should have no further issues with your files or being able to find them.

    Thanks

    Simon H
    Reckon Product Management
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