Accessing hosted company file after trial expiry?

Leisa Pearce_9033264
Leisa Pearce_9033264 Member Posts: 2 Novice Member Novice Member
edited October 11 in Accounts Hosted

My free hosted trial ended yesterday.  I've just now purchased a 12-month subscription to reckon hosted, but when I log in I cannot see my company file.  How do I find my old company file now so that I can continue to use it?  Thank you.

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  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • Leisa Pearce_9034450
    Leisa Pearce_9034450 Member Posts: 2 Novice Member Novice Member
    edited April 2017
    Hi Kevin. Thanks for replying. I think the trial version expired on Saturday, which was the same day that I purchased the subscription. But I received a reminder email on Friday, saying that if I wanted to use it after Saturday I would need to buy it. No, I didn't back up the data from the trial version. I didn't even know that you could do that. I assumed that because it's all backed up online I wouldn't need to back up to my hard drive. I'm new to cloud hosting so please forgive my ignorance :)
  • Unknown
    Unknown
    edited August 2019
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  • Leisa Pearce_9034450
    Leisa Pearce_9034450 Member Posts: 2 Novice Member Novice Member
    edited April 2017
    Thank you so much Kevin! :)
  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • Leisa Pearce_9033264
    Leisa Pearce_9033264 Member Posts: 2 Novice Member Novice Member
    edited April 2017
    THANK YOU KEVIN!!!  You're a Reckon wizard ;)  appreciate your assistance!
  • Unknown
    Unknown
    edited August 2019
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