When I create an ABA file it downloads as a PDF in Reckon hosted

Wendy_6918952
Wendy_6918952 Member Posts: 28 Reckoner Reckoner
edited August 2019 in Accounts Hosted
The dcwnloaded ABA file saves as a PDF. This has only been happening with a new data file. I have checked the online banking information and all is OK

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  • Wendy_6918952
    Wendy_6918952 Member Posts: 28 Reckoner Reckoner
    edited May 2017
    Sorry but I don't know how to find this or fix the problem
  • Wendy_6918952
    Wendy_6918952 Member Posts: 28 Reckoner Reckoner
    edited May 2017
    two different computers but I think on both Windows 10. Reckon not being much help
  • Wendy_6918952
    Wendy_6918952 Member Posts: 28 Reckoner Reckoner
    edited May 2017
    Thanks for the phone help. However, when I try on my computer at home I get the following error message.
    but when I try and open it it has this error "Adobe Reader could not open "test.aba because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

    Because I work full time for a different company than the bookkeeping I do for the company which is having this problem, it is difficult to replicate the problem on different computers. 

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