When I create an ABA file it downloads as a PDF in Reckon hosted

WendyWendy Member Posts: 27
edited August 2019 in Accounts Hosted
The dcwnloaded ABA file saves as a PDF. This has only been happening with a new data file. I have checked the online banking information and all is OK

Comments

  • ZappyZappy Accredited Partner Posts: 4,460 ✭✭✭
    edited August 2019
    Its in your file associations in windows. Nothing to do with Reckon. Happy to help
  • WendyWendy Member Posts: 27
    edited May 2017
    Sorry but I don't know how to find this or fix the problem
  • ZappyZappy Accredited Partner Posts: 4,460 ✭✭✭
    edited August 2019
    Thats okay. Its why i am here. What version on Windows are you using? Kevin t:0407744914
  • WendyWendy Member Posts: 27
    edited May 2017
    two different computers but I think on both Windows 10. Reckon not being much help
  • ZappyZappy Accredited Partner Posts: 4,460 ✭✭✭
    edited August 2019
    You need to change the file associations within windows. Its in the area called Default programs in the Control panel. Let me know if you get stuck Kevin t: 0407744914
  • WendyWendy Member Posts: 27
    edited May 2017
    Thanks for the phone help. However, when I try on my computer at home I get the following error message.
    but when I try and open it it has this error "Adobe Reader could not open "test.aba because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

    Because I work full time for a different company than the bookkeeping I do for the company which is having this problem, it is difficult to replicate the problem on different computers. 

  • ZappyZappy Accredited Partner Posts: 4,460 ✭✭✭
    edited August 2019
    As discussed Wendy the online banking centre is the linch pin of the system. Lets interrogate this together tomorrow. Im confident we can work through the issue
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