emailing statements

Louise MckenzieLouise Mckenzie Member Posts: 2
edited January 2018 in Accounts Hosted

Hi I am trying to email my statements to our customers.

When I had edited the text info on the email, I realized I had to check the statement so I went to cancel emailing when I pushed cancel the whole thing has locked on me. The box that says "Going on Line" connecting to server has locked and I can not get out of it. it will not budge even if you push cancel or the x or even if you disconnect it will still be there when you relog on.

It did this to me last month as well but I can not remember what I did to get out of it. Can someone help please as I need to send out my statements. thanks Louise


  • Kerrie HKerrie H Member Posts: 139
    edited January 2018
    Have you tried pressing ALT + Page Up keys?  If that doesn't work login on the initial page, go to control panel and log off remote sessions.
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