when i print a report the open balance is net while the amount is gross. How do I fix it so both fi

Suzanne Khouri
Suzanne Khouri Member Posts: 19 Novice Member Novice Member
edited October 11 in Accounts Hosted

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  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited July 2017
    Hello Suzanne,

    Thanks for asking.

    I've looked at a couple of reports and noticed that the Open Balance field is coded to show either Net or Gross on that report regardless of your Reporting and Tax preferences.  Unless the column in the report is coded to respond to preferences then you will not be able to change its display.  Your only 


    regards,
    John.
  • Suzanne Khouri
    Suzanne Khouri Member Posts: 19 Novice Member Novice Member
    edited June 2019
    Hi John. Thankyou for replying but I didn't receive your full reply.  I can only see up to the third line an then it cuts off. Can you please send it again.
  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited July 2017
    Sorry Suzanne, here it is again....

    I've looked at a couple of reports and noticed that the Open Balance field is coded to show either Net or Gross on that report regardless of your Reporting and Tax preferences.  Unless the column in the report is coded to respond to preferences then you will not be able to change its display.  Your only workaround is to find a report that displays the Open Balance as Gross and customise it to show what you are after (most reports display Open Balance as Net).

    regards,
    John
  • Suzanne Khouri
    Suzanne Khouri Member Posts: 19 Novice Member Novice Member
    edited June 2019
    Thankyou so much for your response John.  I have spent countless hours on the phone to technical support who haven't been able to explain this.  Do you have much experience dealing with accounts in the building industry? I'm asking for future professional advice.
  • Brendon Gardiner
    Brendon Gardiner Member Posts: 20 Reckoner Reckoner
    edited August 2017
    Hi Suzanne, I am an Accredited Partner and Accountant and have extensive experience in the building industry.   What report are you looking at?     Please contact me on 07 3040 0488 if I can be of assistance
  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited August 2017
    Hi Suzanne,

    Glad to help.

    I hope we are pretty good in helping users get over their technical problems with the programme, but the interesting bits of accounting and industry-specific issues are not really in our domain.  We have a Partner Programme of bookkeepers and accountants who do bring the two together.  I've put a notice on their board that you have an interest in the building industry so at some time in the future you may get a post here from a partner willing to extend their services to you.  You can always look for a Partner on their search page.


    regards,
    John.
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