reckon changes invoice amount when receiving payment

Have invoiced customer for good for $18028.01, received part payment of $2300.00 leaving balance of $15728.01
Everything is fine on screen when processing payment until i hit enter.
After payment invoice line reads :- Orig. Amount $18028.01, Amt.Due $15728.21, Payment $15728.11.
Why has the amount due increases by $0.20 and payment amount increase by $0.10 and now i have a debit sitting on the customer account just because i hit enter.
I Have done data rebuilds to try and correct problem

Comments

Lee Corrigan

This is happening to me now!! Why hasn't anyone answered? Help!!

Kathryn_8729731

This is happening to me also. Paying a bill by credit card and the system keeps changing the payment amount.

Lee Corrigan

Nobody loves us Kathryn!!! :-(

Kathryn_8729731

I have just solved my problem by following another post. I had a negative line item on the bill I was paying - by deleting this and entering as a credit note, my bill payments have now successfully calculated. Hope this helps you Lee.

Lee Corrigan

Many thanks Kathryn! MUCH appreciated.