reckon changes invoice amount when receiving payment

Allan Cremer
Allan Cremer Member Posts: 2 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
Have invoiced customer for good for $18028.01, received part payment of $2300.00 leaving balance of $15728.01
Everything is fine on screen when processing payment until i hit enter.
After payment  invoice line reads :- Orig. Amount $18028.01, Amt.Due $15728.21, Payment $15728.11.
Why has the amount due increases by $0.20 and payment amount increase by $0.10 and now i have a debit sitting on the customer account just because i hit enter.
I Have done data rebuilds to try and correct problem

Comments

  • Lee Corrigan
    Lee Corrigan Member Posts: 3 Novice Member Novice Member
    edited July 2018
    This is happening to me now!! Why hasn't anyone answered? Help!!
  • Kathryn_8729731
    Kathryn_8729731 Member Posts: 14 Reckoner Reckoner
    edited July 2018
    This is happening to me also.  Paying a bill by credit card and the system keeps changing the payment amount.
  • Lee Corrigan
    Lee Corrigan Member Posts: 3 Novice Member Novice Member
    edited July 2018
    Nobody loves us Kathryn!!! :-(

  • Kathryn_8729731
    Kathryn_8729731 Member Posts: 14 Reckoner Reckoner
    edited July 2018
    I have just solved my problem by following another post.  I had a negative line item on the bill I was paying - by deleting this and entering as a credit note, my bill payments have now successfully calculated.  Hope this helps you Lee.
  • Lee Corrigan
    Lee Corrigan Member Posts: 3 Novice Member Novice Member
    edited July 2018
    Many thanks Kathryn! MUCH appreciated.
This discussion has been closed.

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