Customer overpayment

Nadine Member Posts: 52
Customer overpaid and invoice, and when I recorded the payment, the system asked me if I wanted to retain the credit to be used later, I clicked this box and when I recorded the transaction it asked me if I wanted to save the adjustment note, and I clicked on ok. So then I expect that it has generate an adjustment note that I can send the customer, but there isn't one. So how do I find that credit that I asked it to save?


  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited November 2017
    Hello Nadine,

    thanks for asking.

    There is no separate Customer Adjustment Note kept by Reckon Accounts.  You do have a Receive Payment which shows a total amount greater than the items being paid.  When you save the overpayment you are given the opportunity to print an Adjustment Note.  

    To show the amount of the Credit later you can only produce a Customer Statement to show the transactions - the invoice and its payment and current balance.

    Hope this helps.

  • Sheryl_10313093
    Sheryl_10313093 Member Posts: 57
    edited April 2020
    I have the same situation.  The Customer is in credit and it shows on their statement.  I want to apply that credit to an invoice but when I select the tab apply credits under Receive payments it doesn't show a credit.  Do I need to create an adjusment note to apply their overpayment to an invoice?
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,580 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited March 2020

    Hi Sheryl


    No, an overpayment automatically “creates” a credit so – as per another thread – if you’re unable to see the overpayment credit when going into “Receive Payments” - it means you’ve already allocated this credit previously.


    Check the customer’s payment allocations to see where you have used it & “untick” its current allocation to make it available again.



    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)