unable to change backup location

Carljh
Carljh Member Posts: 65 Reckoner Reckoner
edited October 2024 in Personal Plus and Home & Business
I want to change the location of my default backup file on Reckon Accounts Personal Plus 2018 but when I go into Preferences/Backup and then set the new location, clicking on OK or the close button does nothing.  The only way I can get out of it is to use Alt/Ctrl/Delete and close the whole program.  I have tried to do this change several times with the same result each time.  The program in general, has become very unstable of late and have had numerous crashes.  As I have over 20 years of records this is becoming very worrying.

Comments

  • Fred_7639421
    Fred_7639421 Member Posts: 38 Reckoner Reckoner
    edited January 2018
    FWIW - OS WIN10H 64B V1709 Build 16299.192 PP2018R1 - I have just tested and changed my default backup location (E:\) USB External HD to (F:\) USB Thumb Drive and back without any problems.
    Regards
  • Stan Goodacre_7962994
    Stan Goodacre_7962994 Member Posts: 7 Novice Member Novice Member
    edited January 2018
    Although not a real solution to your problem, I find it useful to go to "backup / browse " and then choose any location I want . I do this because I always have more than one backup.
    Stan
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 409 Accredited Partner Accredited Partner
    edited September 2019

    As Stan mentioned above, when you go to backup next time, change the location (under File > Backup) by clicking the browse button to where you do want to backup to and it should remember that location the next time.

    Regards, Robyn Kelly

    Robyn Kelly

    Reckon Accredited Partner since 2000

This discussion has been closed.

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