statements - emails not working

Donna Harding-Smith
Donna Harding-Smith Member Posts: 1 Novice Member Novice Member
edited July 2020 in Accounts Hosted
Have been emailing statements successfully until now.  Is there any reason why they arent working at the moment?  Have tried 4 times in last 24 hours - not only does it create duplicates which need to be removed, they are not sending.  image

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  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star
    edited July 2020
    Hi Donna.  There could be many reasons why your statements are not printing.  This has been a "popular" over a period of time, but I cannot recall having seen anything in recent time.  A search of this site, using key words, could enable you to find a fix for your problem.
    What I am going to do though is potentially provide you with a fix for the duplication problem.  I had this problem some four or so weeks ago, after the Hosted update was rolled back.  It only occurred for me with one company on one particular computer, with heavily customised pay slips.  I eventually found a path which overcame this problem.  Have a look at this, as you may be able to follow the same sort of path to fix your duplication problem:
    https://community.reckon.com/reckon/topics/printing-pay-slips-in-hosted-is-suddenly-being-duplicated
    John L G

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