Enormous file size generated via RAH 'printing' to save output as .pdf

Theresa Donnelly

We use Reckon Accounts Hosted. Each month end we need to provide a full set of Tax Invoices to the HO of one of our customer groups.  We do this via the Print Forms function & save the 'printed report' as a  .pdf  file. By month end we have four of these saved .pdf files ready to send to group HO along with other summary reports.

Two months ago the .pdf file size started blowing out and we could no longer attached them to an email message to send, even one at a time.  For example, a one page invoice 'printed' to .pdf file we have saved from Sept last year was 118KB & a one page invoice 'printed' to.pdf saved this month is 851KB. Multiply that over 100+ pages & the file is not email-able.  We only started noticing this early February, while doing January month end reporting.

Does anyone else have this problem?

Zappy

Have you tried creating a portable backup and restoring it over your existing file?

Theresa Donnelly

Thanks Kevin,  Unfortunately, that's a bit beyond my technical abilities. What do you think our problem is Kevin? The printing system has been changed back & forth a few times over the past year or so & I think our issue started about the same time as Reckon recently returned to the current method of 'printing' our reports onscreen to be either printed or saved. (but not both?!)
I wondered if there were others having the same issue, it may be related to ongoing development work within Reckon.  Thanks for your help.

Zappy

Im not experiencing this issue. None of my clients are either. Its just a suggestion. Call me if you think I can help 0407744914