empdue file upload to ATO failed -
lisa pryde
Member Posts: 2 Novice Member
EMPDUE file and Taxable payments file, both failed when lodging via ATO Business portal.
Reason from ATO - please contract software developer, the file size is not a correct miltiple of the record length. Ive not had this problem in the past.
Reason from ATO - please contract software developer, the file size is not a correct miltiple of the record length. Ive not had this problem in the past.
0
Comments
-
Welcome to the Reckon Community Lisa,
The usual reason for this type of failure at the ATO site in the pre-STP era is a single digit entry in the Branch No field for your Tax Rego ID on the Company > Company Information screen. Generally, leave this field blank; only if your Branch No is something other than 001, ensure that it is entered in 3 digits - ie as 002 and not as 2.
Generate your export files again and upload to the ATO.
Hope this resolves your issue.
regards,
John.0 -
Hi John,
not fixed, Field was already blank, so any other suggestions.
i have tried 3 times , and all times same error. Never had it before, so unsure what has changed, as i have done all the new programs so everything is the most current program.
thanks0
This discussion has been closed.
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 39 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 70 About Reckon Community