empdue file upload to ATO failed -

lisa pryde

EMPDUE file and Taxable payments file, both failed when lodging via ATO Business portal. 
Reason from ATO - please contract software developer, the file size is not a correct miltiple of the record length. Ive not had this problem in the past. 

John G

Welcome to the Reckon Community Lisa,

The usual reason for this type of failure at the ATO site in the pre-STP era is a single digit entry in the Branch No field for your Tax Rego ID on the Company > Company Information screen.  Generally, leave this field blank; only if your Branch No is something other than 001, ensure that it is entered in 3 digits - ie as 002 and not as 2.

Generate your export files again and upload to the ATO.


Hope this resolves your issue.


regards,
John.

lisa pryde

Hi John, 

not fixed,  Field was already blank, so any other suggestions.
i have tried 3 times , and all times same error. Never had it before, so unsure what has changed, as i have done all the new programs so everything is the most current program. 
thanks