employee not appearing in payment summary list - any ideas?

Kristina Frawley_9714299
Kristina Frawley_9714299 Member Posts: 5 Novice Member Novice Member
edited July 2020 in Accounts Hosted
I'm using accounts hosted.  
For payment summaries - I have an employee that doesn't appear in the payment summary list.  any ideas?  

Comments

  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star
    edited July 2020

    Kristina,  In the employee record, is the preferred send method set to both?

    John L G

  • Kristina Frawley_9714299
    Kristina Frawley_9714299 Member Posts: 5 Novice Member Novice Member
    edited July 2020
    yes thank you
  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star
    edited July 2018
    If you print a Payroll Summary report, by employee, does the employee appear with a value?
  • Henderson305
    Henderson305 Member Posts: 4 Novice Member Novice Member

    I have a similar problem for 2021/2022 year, the employee is appearing on Payroll Summary with the correct value and under employee record, Preferred send method has been set to Both. Any other suggestion why it's not appearing on STP Finalise File??

    Thank you..

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited June 2022

    Hi @Henderson305

    Has the employee been included on previous STP submissions ?

    Has the employee been paid between 01/07/21 - 30/06/22 or do their Pays relate to a different FY ?

    Check you haven't inadvertently ticked this checkbox in the employee's record under their Taxes section:

    image.png


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I’m the taxes tab of the employee detail, there is a box that says Exclude from payment summary and STP. Check that it’s not ticked

  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star

    Go to your employee record under Payroll and Compensation info, then click on Taxes tab on the right hand side. Then click on the Federal Tax and check to see if there is a tick in the box Exclude from Payment Summary and STP. John L G

  • Henderson305
    Henderson305 Member Posts: 4 Novice Member Novice Member

    Thank you everyone for your response - All good now and Happy EOFY!

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