401 Authorization failed in Provisioning service. User NOT Authorized for file. User not found.

Nghi Chu
Nghi Chu Member Posts: 7 Novice Member Novice Member
edited October 2024 in Accounts Hosted

Comments

  • Darryl Ross
    Darryl Ross Member Posts: 4 Novice Member Novice Member
    edited February 2019
  • PhuongDo
    PhuongDo Reckon Developer Partner Posts: 320 Reckon Legend Reckon Legend
    edited January 2019
    It is a good link, and remember to choose Max SDK Version = 6.0


    Phuong Do / Reckon Developer Partner

    phuong@cactussoftware.com.au

    https://free.beanwiz.com.au/
    https://www.youtube.com/watch?v=O61SfV2bte8


  • Nghi Chu
    Nghi Chu Member Posts: 7 Novice Member Novice Member
    edited January 2019
    Thank you, guys. I'll check it out.
  • Nghi Chu
    Nghi Chu Member Posts: 7 Novice Member Novice Member
    edited February 2019
  • Darryl Ross
    Darryl Ross Member Posts: 4 Novice Member Novice Member
    edited February 2019
    Log into your reckon hosted account and check that the path to the company file is the same as what is set in the Postman environment settings.

    Also make sure that you can open the company file in Reckon Hosted with the file_username and file_password settings from the Postman environment settings.
  • Nghi Chu
    Nghi Chu Member Posts: 7 Novice Member Novice Member
    edited February 2019
    Hi Darryl,

    I tried all the suggested, but I am still getting the 401 error. Is there anything else that I can try, please help. Thank you.
  • Ifti
    Ifti Reckon Staff Posts: 258 Reckon Staff
    edited February 2019
    Hi Nghi,

    Can you please email apisupport@reckon.com and we'll look further into it?

    401 means the token you passed wasn't correct. We need to check that in details to see what steps you took.

    Thanks

    Ifti
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