Upgraded reckon accounts desktop / templates incomplete

Meredith
Meredith Member Posts: 9 Reckoner Reckoner
edited October 11 in Reckon Accounts (Desktop)
Hi everyone, I've just completed an upgrade Reckon accounts desktop and found the templates haven't been imported? How do i retrieve my templates from the 2018 version?

Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Its unusual that they dont come across?  but if you can open an old copy of the datafile in 2018 still, you can export the templates to somewhere on your computer (desktop or My Docs) and then import them into 2019?
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