Overdue appearing on all invoices

Brian Thomson

Why is this put in default mode?
Why not make it an option that we can put in if we want to?
I now have to find out how to remove this and presumably do it all for each customer.
There has been no proper explanation on how to fix this.
I find it very frustrating that computer technicians expect us to immediately know how to adjust the program to suit our needs.

Kwikbooks (Professional Partner)

Brian Thomson

Anton Strauss

DAR

DAR

Kylie Davenport Culton

If you do not want Overdue Stamp to show on print or email go to Customise and under Company & Transaction Information un tick Print Status Stamp.

Anton Strauss

Austcoast Embroidery Bennett

I have just updated to 2019 and now have this overdue stamp appearing, I have never had the box ticked in the print status stamp in my templates.  Obviously this is an error on reckons part as is the MAPI email error also only started since I updated to 2019.  Not Happy

JFederico

I found by setting the payment terms on each invoice to say “net 100” it doesn’t show the overdue stamp . Just unselect print terms on your template too and the customer won’t see it. Really annoying but it works.

Kwikbooks (Professional Partner)

Hi Austcoast

follow instruction above how/where to untick the print options on invoices.  You may never have turned it on, but it may now be something that is ticked automatically in an upgrade from 2019 on.

Melissa_7641414

I was having the same problem and this worked for me. Thanks Kylie.

Kim Maddison

After upgrading Reckon today, all our invoices which have not yet received payment have automatically been marked as OVERDUE regardless of the terms.  I have gone in and amended the invoice template but this has not changed the individual invoices, of which there are many.  How can this be adjusted and why is it there as a default?

Kim Maddison

How do I untick  the Overdue stamp on individual invoices - this is going to take ages?  I have already unticked the stamp on the template but it has not affected individual invoices

Alana Edwards

I unticked the print status stamp on the template also, but it made no difference.  The big OVERDUE is a bit much and my customers aren't impressed.  You shouldn't have to go into each customer and change their terms just to fix this issue.  It's only been since the update.

Anton Strauss

I have added the due date option, so I can change that to any date without terms, such as 30 days from now and that solves the overdue stamp

Alana Edwards

My invoices are due, so I don't want to have a forward due date.  My issue is I email the invoices after the job is completed and is due for payment, however I don't want a dirty big OVERDUE that covers invoice details sent out to my customers.  I'm guessing since I'm emailing and not printing, unticking the print status stamp doesn't work?

Anton Strauss

if you set the due date to the date of sending the invoice such as todays date, the overdue will not appear

DAR

Hi Kim,

If you unticked the print option in the invoice template area it will still show 'Overdue' on the invoice on your screen. However when you print preview it won't be there.

Cheers

Brian Thomson

Why have it there at all.

Kris Scott_10111248

but what is this going to do to my statements etc. Not something we should be having to un do - they shouldn't have done it in the first place- seriously can they get one update without stuffing our files.

Sharyn Rees

I also am having an issue with this large red Overdue stamp appearing on all invoices generated regardless of the terms. I understand that I can go in and tick not to print status stamp - however, when an invoice is paid, I like it to be printed - now I have to go in on each invoice to check that the invoice will print out with the paid stamp or without the overdue stamp. This is plain annoying - it should be an option. Why does it say overdue on invoices where terms are end of next month?

Sharyn Rees

I have found that on the screen the overdue appears, but if you open the PDF which is generated when you email the invoice it does not appear if you have unchecked print status stamp. Hope this helps

Tania_10126273

It doesn't save, it reverts back to standard every SINGLE time no matter what I do!!! Every time i do an invoice I have to manually change it back to my preferred!
Also every inv has the overdue stamp on it no matter what I do. I have changed the customer terms, inactivated all else except 30 days, shut down and restarted.....I agree with Brian...this help in NO HELP.

Tania_10126273

I've just gone into templates and made EVERY SINGLE ONE innactive except for my template. This has fixed which one is the default as there is only one for this stupid system to choose from. HOWEVER....still getting OVERDUE stamp across inv. Damm you RECKON to hell!!!

Kwikbooks (Professional Partner)

If the invoice is paid, it is no longer overdue therefore overdue stamp should not be an issue.

Tania_10126273

The invoices are not paid that's the whole point!! The stamp is there even if the invoice is a day old.

Kwikbooks (Professional Partner)

Hi Tania

My comment was in reply to Sharyn who said the invoices were paid.

robert archibald

Thanks Sharyn this alleviates the SNAFU created by Reckon without fixing it.
I did like the PAID over stamp on the invoices when I sent out receipts.
Now I use the Terms box for the payment status

robert archibald

I sent an email to Reckon regarding this issue - no reply
Seems like Reckon is being upgraded by software engineers without consuting with businesses 
The time I spent on this I won't get back!

luc Nguyen