Payday filing IRD website not logging in

Angela_8054617
Angela_8054617 Member Posts: 14 Novice Member Novice Member
edited October 11 in Accounts Hosted
Every time I go to export the files directly to the IRD website it crashes. I use chrome for my browser. It takes you to internet explorer for the log in page

image

It then takes you to the website ... supposedly.

I have this problem generally and have spoken to the IRD they say to use firefox but it still usually takes me 3 attempts to login not through Reckon as I always get this response

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My bypass is to login in and manually upload the file to the IRD but what is the point of the system trying to do this every time when in doesn't work.

Has anyone else had this problem and is there a fix for it?

Comments

  • Luke
    Luke Moderator, Reckon Staff Posts: 225 Moderator Moderator
    edited May 2019
    Hi Angela,

    As this is the IRD's portal which is made and managed by them, it's best for you to contact them directly about this and outline your troubleshooting steps. I'm sure they will be able to assist you further with getting this resolved.

    Thanks.

    Luke
  • Angela_8054617
    Angela_8054617 Member Posts: 14 Novice Member Novice Member
    edited May 2019
    Is there any way of changing the default browser Reckon uses to access the IRD?
This discussion has been closed.

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