Pay Items and Group Certificate issues

NickP Member Posts: 4
edited June 2020 in Reckon One
Hi everyone, I am using ReckonOne.  I have the following problem, can anyone help. I've created Pay Items and mistakenly selected Tax Free under Tax Applicable. This resulted these payment amounts don't include in the Group Certificates. Is there anyway to fix these problem so all payment amounts to include in the group certificate? Is there anyway to change Tax Free to Gross Payments? Thanks, Nick


  • Janine Attwood-Graham
    Janine Attwood-Graham Member Posts: 30
    edited June 2020
    Hi Nick - I have the same issue - Did you get any replies re this or did you end up calling Reckon? Thanks Janine