Invalid credentials. Check your account name and password.

Carla McCarthy

I can log into dashboard but can not open file as it comes Invalid credentials. Check your account name and password.

Pamela Lanigan

Same issue and I need to do payroll and pay my staff.  The call centre is "at capacity" and not taking calls!!!

Kwikbooks (Professional Partner)

Hi All

Are you using Google chrome as the browser to open hosted? if not should be.

If you are, have you cleared all the cookies in google chrome?

With hosted if you can get to the dashboard you are logged in, the next step is to open your file, this will require your user ID  "admin" and a password it one is set up.
  
can you find your file on the Q: drive?

If you can get to the hosted dashboard, go into control panel and logoff sessions.  logout properly then log back in

Datarec

DATA RECOVERY: Error message is "Invalid credentials. Check your account name and password" when launching Reckon Accounts Hosted