With viewing option Multiple Windows set, the Close option is not displayed

Jon Beets
Jon Beets Member Posts: 13 Reckoner Reckoner
edited December 3 in Accounts Hosted

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,691 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited May 2020
  • Jon Beets
    Jon Beets Member Posts: 13 Reckoner Reckoner
    edited February 2020
  • Kris_Williams
    Kris_Williams Member Posts: 3,691 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2020
    On the ipad I just use Safari, but I am usually only looking things up or getting some reports. You can work but obviously the computer is easier. It’s also the large 12.9” iPad. On the PC I use Mozilla, but I have used Internet Explorer, it’s just that I keep Mozilla Firefox just for Reckon so it always opens up in the login window. And it works on Win 10 and 8
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited December 2019
    Jon.  This could depend on the browser that you are using as they can be a bit different.  It is possible that the zoom function has been used, which, is magnified enough, will cause things on the right hand side of the screen to be off the screen?

    On the other hand, I have to say that it is extremely rare (if at all), for me to use the "x" to close down a page.  All I do is much simpler, in that I just press the ?????Esc ? button instead and this always works for me.
    John L G
  • Kris_Williams
    Kris_Williams Member Posts: 3,691 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2019
    Yep so do I 
  • Jon Beets
    Jon Beets Member Posts: 13 Reckoner Reckoner
    edited December 2019
    Thanks Kris and John,

    The clue was zoom. While the fix was not that I was zoomed out, I maximised FireFox to be full screen, and viola, the close option was there. I have reduced it back to the size I had before, dragged it to the other monitor, and the close option stays. I run a 32" monitor (I am a developer) at a high density as is the other monitor. I suspect that Reckon Accounts Hosting was not handling this properly.

    Thanks again for taking the time to reply. I will remember the ESC key as well.

    Jon

    image
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited December 2019
    Great result, Jon.  Thanks for letting know.

    John L G
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