Backup in upgrade 2020 R2

Christine While
Christine While Member Posts: 7 Novice Member Novice Member
edited July 2020 in Accounts Hosted
Is someone aware of an issue with the backup process required prior to upgrade? We have tried to back up several times and backup process is taking hours , only for the system to either freeze at 95% or we are thrown out altogether. 
Any suggestions would be wonderful.

Comments

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star
    edited July 2020
  • Christine While
    Christine While Member Posts: 7 Novice Member Novice Member
    edited July 2020
    Yes I have that too - but I think (hope) that its still doing something in the background as I have the hourglass still showing...
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited July 2020
    First question, how big is your file? Second question, how often do you verify and backup usually? This will determine how long the process takes... and you need to leave it and wait! Clicking the screen inside Reckon when its doing the backup is not recommended!
  • Christine While
    Christine While Member Posts: 7 Novice Member Novice Member
    edited July 2020
    It is a large file and I fully expected it to take some time - I guess I’m concerned as the %complete graph disappears and task bar states that system is not responding. I’m unsure if that’s correct ( I hope it’s not) and whether I should wait or restart from scratch.
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,373 Personal Range Elite Expert Personal Range Expert
    edited July 2020

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Christine While
    Christine While Member Posts: 7 Novice Member Novice Member
    edited July 2020
    Thanks Gerry - working perfectly after your assistance :)

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