General Journal entry number not self generating since Reckon update

Margaret Lokmer
Margaret Lokmer Member Posts: 33 Reckoner Reckoner
edited August 2020 in Accounts Hosted
Since we performed the Reckon Update our General Journal Entry Numbers are not self-generating as before. The field is now blank and we need to search for the last entry to know what is the next in sequence which is difficult when there are a number of people doing General Journals and not always in date sequence. Any help would be appreciated.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,651 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2020
    It’s in Preferences - Accounting 
  • Margaret Lokmer
    Margaret Lokmer Member Posts: 33 Reckoner Reckoner
    edited August 2020
    Thank you. It is already selected here. "Automatically assign general journal entry number" is ticked but since the update this is not occurring.
  • Kris_Williams
    Kris_Williams Member Posts: 3,651 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2020
    AH ha! You are correct, not working for me either. Interesting
  • Bruce
    Bruce Member Posts: 442 Professional Partner Professional Partner
    edited August 2020
    what happens if you create a journal and manually enter a number.   Do subsequent journals continue from the number you entered?
  • Kris_Williams
    Kris_Williams Member Posts: 3,651 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2020
    I went to the last journal and gave it a number, then next - no number
  • Margaret Lokmer
    Margaret Lokmer Member Posts: 33 Reckoner Reckoner
    edited August 2020
    No. I have had to manually create all new journals entry numbers.
  • Margaret Lokmer
    Margaret Lokmer Member Posts: 33 Reckoner Reckoner
    edited August 2020
    I have worked out that if I start the entry number with a letter and then a number (ie. alpha numeric such as Jnl 318) then it will work.