Reckon Accounts Desktop - Customer Overpayments & Refunds

Kelly_10142029

Hi community!

I have a customer that has made several duplicate payments which I now need to refund. The payments have been added to the customer account as credits (Receive Payment but not allocated to any invoice/s), and I understand that this being the case, I don't need to create a "Credit Memo" as such, but simply just need to write a cheque to the customer for the equivalent amount to offset the credit.

HOWEVER, when writing the cheque, which GL account do I use for the expense?? I have tried to work out which ledger Reckon allocates the overpayment to, so I can directly offset it, but coming up short.

Any advice is appreciated - please let me know if I'm on the completely wrong track!

Kris_Williams

Accounts receivable and enter the customer name in the right hand column

Kelly_10142029

Thanks Kris! I had the AR part but couldn't work out what it meant by it must have a customer name on the "split line". Amazing what plain English will do! :D Thanks again

Acctd4

In old versions, you had to do this manually but these day, if you follow the prompts in the Receive Payments window when you enter them, it will ask if you want to refund & generate the Refund Cheque for you ☺️