Customer overpayment
One of our customers has overpaid. I have repaid them the overpayment at their request. How do I now allocate that payment to the credit showing on their statement?
I've done it before but for the life of me I cannot remember!
Thanks so much.
Comments
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A customer paid us for another customer's load of wheat.
Customer paid $35K into our Bank and provided a RCTI for same dollar value.
I have processed the RCTI as and Invoice and allocated the funds accordingly
Customer has now realised and requested $23K back which I have paid by cheque. Therefore we now only have the correct $12K
How do I handle this without creating a Supplier Invoice as the Chart of Account will not appear as an Expense or can I allocate it against the Income Chart of account?
Really appreciate your mentoring
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