Salary sacrifice differential between STP and Payroll totals

CFenton

After processing the final pay for last financial year was preparing to submit the EOY finalise file and was comparing numbers between STP and my Payroll totals. I have noticed a difference between an employees RESC totals on STP vs my software.

After running a super report by employee have found for some reason on the last pay of the year the salary sacrifice deduction is not being recorded into RESC. With all other amounts showing correct. When viewing the payslip where this has occurred the correct amount of deduction has been applied and everything appears fine.

Anybody have any solutions for this as would like to rectify issue before next pay cycle

Acctd4

This is a known bug/issue that happens randomly 😫

As you've already identified in the Super Report by Employee report with the RESC column added, you will sometimes find that although there is a RESC line, the amount is not being picked-up in the RESC column. In that case, click on this line to go the relevant pay, "Unlock" the Pay, delete & re-enter the RESC line/amount & then Save it again. When you refresh the report, you should then see it showing correctly 😁

Sue Jones

This has been an Issue for the last 10 years.

I have given up contacting Reckon cause all they advise is that its your fault & not their's.

Im lucky that I only have 1 Employee that Sal. Sacs having to, click on this line to go the relevant pay, "Unlock" the Pay, delete & re-enter the RESC line/amount & then Save it again. I feel sorry for larger companies that now have to waste their time having to redo pays.

Like I have said over the years, what do we get for our Money? Slow speeds & passing the buck when we have issues.

CFenton

Hi Shaz,

Thanks for reply that does fix the problem on my reckon software. Do I now make a update event for that individual pay to STP to fix the RESC amount on STP or do I include all pays for that period. First time having to do update event so just want to make sure.

Thanks again

Acctd4

Ordinarily, after fixing the relevant Pay, you would do an Update Event for just that one employee. However, as you're about to finalise anyway, the Finalise Year process also overwrites & updates so this will update automatically in that submission.

NB: I have 2 modified Payroll Summary reports - set to This Payroll Year-to-date - that I use for STP:

• 1 shows Columns by applicable pay period (eg Week, Two Weeks, Month etc) I use this one to cross-reference STP totals for each submission (it's always the last/latest column totals)
• The other shows Columns by Employee & I use this one to check each employee's FY totals at the end of the FY to Finalise (Before STP, I used this report to check Payment Summary totals) 😊