Payroll App: Known Issues - 2020/21 Pay Summary, YTD tab, terminated employees (UPDATED INFO)

RavRav Administrator Posts: 11,683 Community Manager
edited July 9 in Reckon Payroll App

Hi everyone,

I wanted to provide a breakdown and update on some known issues that we're currently aware of in the Payroll App which our teams are working on to resolve.


2020/21 Pay Summary not appearing in employee profile **RESOLVED**

We've received reports that the 2020/21 Pay Summary option is not appearing in employee profiles. We have been able to replicate this and this is attributed to a display and data fetching issue.

Our teams are aware of this and are preparing a solution for both this and the employee YTD editing issue outlined below.

This has been resolved with Payroll App update v2.11.10. More info HERE.


Editing 2020/21 employee Year to Date balances **RESOLVED**

We are aware that currently attempting to amend employee Year to Date balances in the 'Initial YTD' tab in an employee profile for the 2020/21 financial year is currently not working as expected. The cause of this issue is related to the Pay Summary issue outlined above.

Our teams are looking to establish a solve for this urgently as we understand how important this function is in preparation for End of Financial Year finalisations.

The current outlook is that we're looking to roll out a fix to web access of the Payroll App tomorrow afternoon pending the results of testing. A new build/update of the Payroll App will also be prepared which will undergo testing and approval before its released. At this stage, we're looking at early next week for the app update.

This has been resolved with Payroll App update v2.11.10. More info HERE.

Terminated employees appearing in End of Financial Year finalisation **RESOLVED**

There are some reported cases where an employee who has been terminated in the STP app in a previous financial year is then appearing in the 2020/21 EOFY finalisation in the Payroll App following successful migration to the Payroll App. Specifically, an employee who has not had any active balance or been part of any submissions for the 2020/21 financial year eg. terminated during the 2019/20 financial year for example.

Our teams are currently investigating the specifics of these cases and are we're looking to implement functionality that will allow you to remove these employees. The timeframe for this fix is unclear at this stage but will be updated pending results of further investigation.

See latest update on this specific issue here.


Note: All timeframes mentioned can be subject to change.

Comments

  • RavRav Administrator Posts: 11,683 Community Manager
    UPDATE (5 July 2021) -

    Unfortunately the proposed fix we had has failed QA testing on Friday (2 July) and we haven't been able to proceed with it. Our teams have developed a new solution which is currently undergoing testing and we hope to have results of this tomorrow. Provided that it meets QA the fix will be rolled out to Payroll Web first shortly after.

  • RavRav Administrator Posts: 11,683 Community Manager
    edited July 6

    UPDATE (6 July 2021)

    Hi everyone,

    Our teams have developed a fix that will address the 2020/21 Pay Summary and Year to Date tab issues outlined above. The solution has been rolled into the web access of the Payroll App available now and a new update for the app is undergoing the Apple & Google approval process right now. Once this has been completed the app update will be available for download from your app store (likely tomorrow morning).

  • RavRav Administrator Posts: 11,683 Community Manager

    UPDATE (7 July 2021)

    Good morning all

    The app update that I mentioned in my previous comment above is now available in your Google Play store or Apple App Store for download.

    More info on the new v2.11.10 update below -


    Please note: We have another update currently scheduled for Friday which will resolve the following situations;

    • Terminated employees appearing in the EOFY finalisation submission when they have had no active balance or been part of any submissions within that financial year.
    • The 2020/21 option not appearing when attempting to create an End of Financial Year finalisation.
  • RavRav Administrator Posts: 11,683 Community Manager

    UPDATE (9 July 2021)

    Good morning everyone.

    The Payroll App has received a new update to v2.11.15 this morning.

    • This will solve the issue of employees terminated in the STP app appearing in the EOFY finalisation submission in the Payroll App even though they had no active balance or been part of any submissions within that financial year. You will be able to add in the original termination date to these employees which will remove them from the 2020/21 financial year.
    • This will also solve the issue of the 2020/21 option not appearing when attempting to create an End of Financial Year finalisation.


    See more info here -


This discussion has been closed.