Can’t edit or delete

nadiya

Cannot edit or delete this Payrun for the employee please help

swakhlu01 .

@nadiya Not sure if you created a new employee or migrated employee data across from another app. It might be possible to give you some guidance if you are able to provide a brief description of what you are seeing when you edi/ delete the Payrun. Have you created the Payrun within the Payroll app recently?

nadiya

it is the end of year 2020/2021 pay summary can’t edit it and it added a ytd for one employee who only worked a Month for me

swakhlu01 .

@nadiya I would suggest that you will have to wait until tomorrow as I understand there is an issue with working on 20/21 Employee Pay data that Reckon may have just fixed.

Refer this - https://community.reckon.com/discussion/8029285/payroll-app-known-issues-2020-21-pay-summary-ytd-tab-terminated-employees-updated-info#latest

@Rav may be able to guide you in the morning. Reckon has been working hard to fix this problem.

Rav

@nadiya

The Payroll App has received an update (v2.11.10) which fixes an issue that was preventing editing of 2020/21 Year to Date employee balances.

I'll link my announcement on this below which has more info -

https://community.reckon.com/discussion/8029437/payroll-app-update-v2-11-10-2020-21-pay-summary-year-to-date-fix

nadiya

Hi

this update is for the reckon app not stp and I tried to migrate over but it says enter information again

extremely frustrating and no one has an answer

I even called ato they said they can’t help

it is a software issue I must contact stp

Rav

That's correct. The info provided above is in relation to the Payroll App which is the category that you've created your discussion under.

Now that you've advised you're using the STP app, if you need to make any amendments/corrections to your employee pay summary balances in the STP APP you can do so by creating an Update Event. Check out the info in the help guide below which outlines how to use an Update Event to make corrections -

https://help.reckon.com/article/521i391t47-stp-app-updating-totals-with-an-update-event

In regard to your attempted migration to the Payroll App, what happened specifically and what was the message you were getting on-screen?

nadiya

It won’t allow me to edit see photo

Rav

I can't see any screenshots @nadiya

Can you step me through the process you're going through please.