Statement Issue

Sharon Letton
Sharon Letton Member Posts: 15
edited July 2021 in Reckon Accounts (Desktop)

Hi I am using Reckon Accounts Plus 2021. I have just completed the upgrade last week and now my statements have changed to what I had saved. I have gone to statements, Layout Designer, Add Image and I get this message - 'Something has gone wrong with copying logo so unfortunately you can't use the image'

I have never had issues in the past adding logo's. Is anyone able to give me some solutions to fixing the problem?



  • Kris_Williams
    Kris_Williams Member Posts: 3,204 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    If you have a backup and can still open the old file you can export the template and import into the updated version