Invoices not showing up on my ipad with Reckon hosted

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KPagura
KPagura Member Posts: 5 ✭
in Reckon Accounts (Desktop)

I have to do my invoices on my Mac when I check for the invoices or try to print them from my Ipad not all the invoices are there. I have same problem with Chrome and Safari

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Are you using Reckon Hosted?

  • KPagura
    KPagura Member Posts: 5 ✭
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    Yes I am, I have now tried to run this on several other browsers Fire F0x and Brave and I have the same issue invoices not showing up on my IPads and are okay on IMAC and MAC book

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    So you are accessing the same file from a browser on your laptop and I’m assuming Safari on your iPad and you are seeing different - missing data?

    It certainly is strange, have you done a rebuild of your data? I don’t know how this could be if it’s the same file. Have you looked at something else, e.g. a cheque or any other recent transaction?

    are you logging out of Hosted on each device before logging in on another one?

  • KPagura
    KPagura Member Posts: 5 ✭
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    Yes - i have tried on two different IPads and several different browsers as mentioned above: Chrome, Safari, FireFox and Brave all have the same problem. I don't have the issue on Macs.

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Is it only invoices that are missing, it’s very strange, I would have thought almost impossible.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2021
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    It sounds like you’ve actually got another Company File on the Hosted server & that the file path on your iPads are automatically mapped to defaulting to the other file 😬

    Close out of the Company File & locate/access it via the No Company Open window. Make note of it’s exact name & location then do the same from the other device(s) (Check the date/timestamp to ensure it’s the current file)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    That’s what I thought Shaz, the problem just didn’t sound possible

  • KPagura
    KPagura Member Posts: 5 ✭
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    Thank I will call Reckon on Monday - they will help with the problem - as comments have not provided a solution.

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Did you try Shaz’s suggestion - it was on the mark and I do believe that is the problem- opening 2 different files

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