Invoices not showing up on my ipad with Reckon hosted
I have to do my invoices on my Mac when I check for the invoices or try to print them from my Ipad not all the invoices are there. I have same problem with Chrome and Safari
Comments
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Are you using Reckon Hosted?
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Yes I am, I have now tried to run this on several other browsers Fire F0x and Brave and I have the same issue invoices not showing up on my IPads and are okay on IMAC and MAC book
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So you are accessing the same file from a browser on your laptop and I’m assuming Safari on your iPad and you are seeing different - missing data?
It certainly is strange, have you done a rebuild of your data? I don’t know how this could be if it’s the same file. Have you looked at something else, e.g. a cheque or any other recent transaction?
are you logging out of Hosted on each device before logging in on another one?
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Yes - i have tried on two different IPads and several different browsers as mentioned above: Chrome, Safari, FireFox and Brave all have the same problem. I don't have the issue on Macs.
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Is it only invoices that are missing, it’s very strange, I would have thought almost impossible.
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It sounds like you’ve actually got another Company File on the Hosted server & that the file path on your iPads are automatically mapped to defaulting to the other file 😬
Close out of the Company File & locate/access it via the No Company Open window. Make note of it’s exact name & location then do the same from the other device(s) (Check the date/timestamp to ensure it’s the current file)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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That’s what I thought Shaz, the problem just didn’t sound possible
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Thank I will call Reckon on Monday - they will help with the problem - as comments have not provided a solution.
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Did you try Shaz’s suggestion - it was on the mark and I do believe that is the problem- opening 2 different files
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