Not logging in
App was originally linked to the wrong abn. This was fixed by Karen from live chat. But know I can't log in at all. Gets stuck on white screen after I add email and password. Have tried re-installing app.
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No, I haven't been able to do the migration as I haven't been able to log in. I don't think it's linked to the correct ABN yet. I have tried to reply to email thread from live chat, but no reply
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@bhps can you shoot me the ABN you're trying to migrate over and I'll check a few things on my end.
In regard to the white screen problem though, that's usually caused by some missing info in the STP app causing some trouble in the migration process into the Payroll App.
Can you do me a favour and go back into your STP app account and check out the following -
1.) Employee details
Verify that employee details entered are complete and correct on the STP app. Date of birth, First and last name fields cannot be left blank. Email address format must not contain invalid characters or spaces (screenshot example below). Checked terminated employee's details as well.
2.) Company details
Verify the company details entered are complete and correct on the STP app. Remove any invalid characters from company details.
After you have verified that all employee and company details are correct, you can sign into Payroll app with your STP user account to start moving across to the Payroll app.
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The company name doesn't fully appear in the payroller app. But I can't edit it. However I thought Karen meant that I had to add the correct abn before migration would begin. I haven't added the abn yet. This is the correct abn up above.
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Hi @bhps
The screenshot you've provided is not the Reckon Payroll App or the Reckon STP app. It looks like you're using some other app/service altogether.
If you're trying to register your ABN to an app from some other provider but getting an error you'll need to reach out and speak with their support team. I can only help you with the Reckon STP or Payroll App.
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