Run as Administrator but then cant connect to company file.

Steffi1
Member Posts: 13 ✭
Hi All,
Running - Reckon Acc Enterprise
I have had trouble the past few months emailing statements. After some searching it says to run the company file as "administrator" we have 2 users and 1 is able to change the file to run as administrator and email the statements without a problem.
However, the 2nd user can select run as administrator BUT it does not allow her to find the company file. The pop up message from User Account Control does not pop up to accept "YES" how do I fix this?
(Photo attached) Thanks
0
Categories
- All Categories
- 6.7K Accounts Hosted
- 5.9K Reckon Accounts (Desktop)
- 3.2K Reckon One
- 135 Reckon Payroll Upgrade for Reckon One 🚀
- 10 Reckon Invoices App
- 939 Reckon Payroll App & Web
- 21 Payroll App - Help Videos
- 18 Reckon Mate App
- 14 Reckon Insights
- 107 Reckon API
- 949 Payroll Premier
- 117 Payroll Premier upgrade to Reckon Payroll ⤴️
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 68 About Reckon Community