Request was incorrectly Formatted or was missing required items"

Peter_9962328
Peter_9962328 Member Posts: 37 Reckoner Reckoner
in Reckon One

Problem with STP.

When trying to send a payrun to Govconnect STP I get the error message

"Request was incorrectly formatted or was missing required items"

Have used STP successfully up until today.

Peter

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager
    edited September 2021 Answer ✓

    Hi Peter,

    Are there any new employees that have come on board that are now part of the submission you're attempting to send through?

    The reason I ask that is this error is usually related to incomplete/missing information. I'm going to link a guide below which although is related to a different error message, is still relevant to the one you're encountering -

    https://help.reckon.com/article/q5z4kpd2pv-kba-5746-an-error-occurred-submitting-single-touch-payroll-details-to-the-api


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Answers

  • Peter_9962328
    Peter_9962328 Member Posts: 37 Reckoner Reckoner

    Hi Rav

    Not a new employee, but yes, one that has not worked with us for a while.

    I have changed his re-re-starting date (bit of a yoyo) in his employee info. And his hourly rate. But all his other details are still the same.

  • Peter_9962328
    Peter_9962328 Member Posts: 37 Reckoner Reckoner

    And yes, the guide you linked me to helped

    Error Tada.... Vic instead of Victoria.

    This employee did go through to STP previously with Vic in his address though. Strange.

    Anyway, after I changed

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