New User cannot login

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Biba
Biba Member Posts: 1 ✭
edited April 2022 in Accounts Hosted

I purchased a new licence and created a new user, shared company file and added this new user into user with access to the company file. I can go as far as login and when I launch Accounts 2021 it doesn't accept user name or password.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Make sure you are inputting the correct login details in the correct area ...

    There are initial logins to the Hosted platform - These enable access to Reckon's servers where Hosted is "hosted" lol & are the annual licenses that you pay for (including the new one you've just purchased).

    There are also separate logins to your actual Company File - including the default "Admin" one - for access to your specific Company File. These are set up within the program itself by the "Admin" User. Purchasing a new Licence is completely unrelated to this - These Company File logins remain unchanged (eg they are still as they were before)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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