New User cannot login
I purchased a new licence and created a new user, shared company file and added this new user into user with access to the company file. I can go as far as login and when I launch Accounts 2021 it doesn't accept user name or password.
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Make sure you are inputting the correct login details in the correct area ...
There are initial logins to the Hosted platform - These enable access to Reckon's servers where Hosted is "hosted" lol & are the annual licenses that you pay for (including the new one you've just purchased).
There are also separate logins to your actual Company File - including the default "Admin" one - for access to your specific Company File. These are set up within the program itself by the "Admin" User. Purchasing a new Licence is completely unrelated to this - These Company File logins remain unchanged (eg they are still as they were before)
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